People

Office Support Management

Mail Center Management and Consulting

We understand the importance of a streamlined workflow, a clear chain of custody, and complete HAZMAT certifications. Using top technology—from high-speed AI, voice and OCR recognition mail sorting to intelligent lockers—we work to optimize your efficiency and physical footprint. And our analytics-backed consultation allows us to continuously adjust our services based on your evolving requirements.

Managed Print Services

ARO offers rare visibility into your managed print services, using cloud-based technologies that allow you to track your entire print output fleet using real-time data. Our flexible approach ensures that you get the equipment and support you need, without relinquishing your ownership of the process.

Concierge Services

With the flexibility to develop a plan around your unique requirements, we offer an array of concierge services that goes beyond what’s expected. We understand the high-touch level of service that’s required in this unpredictable arena. So our on-site staff not only manages everyday event planning services and hospitality—they step up to take on any additional details that arise.

Concierge Offerings through ARO

On-site, online, and on-phone services
Employee Personal Printing (Revenue Generating)
Employee Package Shipping (Revenue Generating)
Shuttle bus services (Potentially a second use for mail vans)
Conference Hospitality
Limo and Transportation
Floral Services
Pet Services
Ticket Procurement / Event Services
Spa Appointments
Travel Arrangements
Child Care
Babysitting Services
Fine Dining
Personal Shoppers
50,000 partners
Discounts, privileges, and experiences to delight your tenants/visitors
Available at work, after work, or on the weekends

Hospitality Services

With a higher focus on our customer’s elevated employee experience, hospitality services is a key ARO offering. We provide a wide range of hospitality services – anything from corporate barista services to ongoing maintenance/management of break rooms and light housekeeping. Hospitality services are many times the connection an employee has with their workspace and their employer, and ARO optimizes that experience.

Company Store

Whether you want to sell company merchandise, grab-n-go groceries, or monetize your existing print center and mailroom by providing paid personal printing, copying, and shipping services, ARO can help you build a simple and dependable store operation. From supplying staff, ordering merchandise, managing inventory, and providing payment solutions, ARO can help you set up a turn-key company store operation.

Reception and Front of Office Services

Putting the right face on your organization is vital to your success. With an ARO partnership, you can trust that even the smallest front-of-office details are addressed. We deliver invaluable “white glove” customer service and office support, to both your internal team and your clients. Whether you need day porter services, switchboard, reception or light security, ARO brings a wealth of solutions in representing the best of your company.

Shipping, Receiving, and Dock Management

ARO brings scalable and efficient approaches to managing shipping and receiving and dock operations. From small, single-bay loading docks integrated with other workplace services to dedicated, large, national enterprise-dock operations, our services are rooted in reliable and leading-edge processes and technology. Our management includes HAZMAT assessments and other environmental, government, and security requirements.

Helpdesk/Technical Support

With ARO managing your helpdesk services, you can provide customers with the high level of support necessary for your ongoing success—while avoiding costly infrastructure measures and training time. We deliver expert staff and cutting-edge technology that solve problems.

Conference Room Management Services

We bring a comprehensive approach to conference room management services—everything from the latest technology in managing conference workspaces, to ongoing workplace “white glove” support ,to set up for meeting activities. We provide our clients with catering management, AV support, event management—and anything else that is needed to make their meetings a success.

Transportation and Courier Management

ARO offers drivers for all types of operations. Licensed and insured drivers can ferry people, mail, and everything else amongst your campuses, sites, or other local destinations. We can additionally provide and maintain custom-branded vehicles for all driver and courier services.

Integrated Facilities and Workplace Support

Facilities

Our facilities management team has the expertise and broad skill set necessary to effectively balance your organization’s environment with your people. We know how to address your cost concerns while supporting the staff. And because we are nimble in our approach, we’re always refining this service to suit your current and future requirements.

Hybrid Workforce Support Mail & Package Initiatives

Curbside Pick-up
Touchless Delivery
Increased communication of package availability
Smart Lockers in a work area or outside to receive packages
Digital Mail - reducing the need for employees to physically come to the office

Fleet Management and First Responder Services

ARO provides corporate fleet management for our client’s MFD’s, MFP’s, printers, and other office technology. Our clients gain maximized ROI through ARO’s proactive placement applications based upon workspace, volume, and user requirements. ARO’s on-site Rapid Response services address support requests in minutes, not hours—effectively clearing a majority of all service needs instantaneously. For service requirements beyond this, ARO manages the calls to dispatch technicians, monitors response time, and tracks all aspects until the device is returned to service.

At-Home Services

MFP Printer support and toner management
Touchless Delivery
At-home Delivery Services
Easy to use online Robust Concierge Programs
Supported by flex staffing

Get the best people for the job.

Office Support Management

Integrated Facilities and Workplace Support

Workspace Move Management

Project Management and Additional Resources

Once you have the right people, it’s time to apply the right process to move your business forward.